Refund Policy

Klingobanana offers two types of paid products: monthly subscription plans and one-time credit top-up packs. Each has its own refund rules, described in detail below. In summary:

• Subscriptions — cancel anytime; cancellation takes effect at the end of the current billing period. No pro-rated refunds for partial months, except where required by applicable law.
• Credit top-ups — one-time purchases, no expiry, and generally non-refundable after purchase, except as required by applicable law.
• EU consumers — special rules apply under the EU 14-day right of withdrawal; see Section 4.
• Failed generations — credits consumed by a technically failed generation are automatically refunded to your balance.

Subscription fees are charged in advance at the start of each monthly billing period. You may cancel your subscription at any time through the billing portal accessible from your account settings. Cancellation is effective at the end of the current billing period — you retain access to your subscription benefits, including your monthly credit allocation, until that date.

No pro-rated refunds are provided for unused days within a billing period when you cancel. If you cancel on day 3 of a 30-day billing period, you will not receive a refund for the remaining 27 days. This is because the monthly credit allocation is made available in full at the start of the period.

We may provide pro-rated or full refunds at our discretion in exceptional circumstances, such as a material failure of the platform. Where applicable law requires a refund that this policy does not provide for (for example, under mandatory EU or member state consumer protection rules), we will honour that legal requirement.

If we materially change the features of your subscription plan, reduce the number of credits included, or significantly increase the credit cost of generation tasks, we will provide at least 15 days’ notice and give you the opportunity to cancel before the change takes effect without penalty.

Credit top-up packs are one-time purchases. Top-up credits are added immediately to your account balance upon successful payment and never expire, regardless of subscription status or inactivity. Top-up credits are separate from your monthly subscription allocation and carry over between billing periods indefinitely.

Top-up purchases are generally non-refundable once the credits have been added to your account, except:

• where you qualify for a refund under the EU 14-day right of withdrawal (see Section 4);
• where a technical error caused duplicate charges, in which case please contact us at contact@klingobanana.com with evidence of the duplicate transaction; or
• where applicable mandatory consumer law requires a refund.

Credits have no monetary value and are not redeemable for cash under any circumstances. Credits are non-transferable between accounts.

If you are a consumer in the European Union, under Directive 2011/83/EU and applicable national implementing legislation, you ordinarily have the right to withdraw from a purchase within 14 calendar days of the transaction date (“cooling-off period”) without giving any reason.

However, the right of withdrawal does not apply to digital content where execution has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal is thereby lost. By completing a purchase of a subscription or credit top-up and initiating any generation request, you expressly:

• consent to the immediate supply of digital content (credits and generation capacity); and
• acknowledge that you thereby waive your right of withdrawal with respect to any credits that have already been consumed in generation tasks.

Unused credits purchased within the 14-day cooling-off period remain refundable on request. If you have not consumed any credits since your most recent purchase and you are within the 14-day window, you may request a full refund of that purchase by contacting us at contact@klingobanana.com. We will verify the request against your generation history and process eligible refunds within 14 calendar days via your original payment method.

Nothing in this section limits any mandatory consumer rights that cannot be waived under applicable EU or member state law.

If a generation task fails due to a technical error on the Klingobanana platform or with our AI model providers — meaning the task was attempted but produced no usable output due to a server error, model failure, timeout, or infrastructure fault — the credits charged for that task will be automatically refunded to your account credit balance.

This automatic credit refund typically occurs within minutes of the failure being detected. You can verify your credit balance in your account dashboard. If you believe a credit refund was not applied correctly following a failed generation, please contact us at contact@klingobanana.com with the date, time, and description of the failed task.

Failed generations do not entitle you to a monetary refund; they result only in a credit refund to your account balance. Outputs that are technically delivered but that you consider unsatisfactory in terms of quality, style, or accuracy are not classified as “failed” for the purposes of this provision.

To request a refund where you believe one is applicable under this policy, please send an email to contact@klingobanana.com with the following information:

• The email address associated with your Klingobanana account
• The date of the relevant transaction
• The Stripe payment receipt or transaction reference number
• A brief description of the reason for your refund request

We will acknowledge your request within 3 business days and aim to resolve it within 14 calendar days. We may ask for additional information to verify eligibility. Approved refunds are processed to the original payment method via Stripe; processing times depend on your card issuer or bank and are typically 5–10 business days.

We ask that you contact us at contact@klingobanana.com before initiating a chargeback or payment dispute with your bank or card issuer. We consistently resolve genuine billing issues quickly and prefer to work with you directly.

Initiating a fraudulent or unjustified chargeback (i.e., for goods or services that were delivered as described) may be treated as a material breach of our Terms of Service. In such cases, we reserve the right to suspend or permanently terminate your account, forfeit any unused credits, and provide Stripe with transaction evidence to contest the chargeback. Accounts subject to an open chargeback may have generation access suspended pending resolution.

We may update this Refund Policy from time to time. Material changes will be notified by email and/or in-app notice before they take effect. The revised policy will apply to purchases made after the effective date of the update; purchases made before the update remain governed by the policy in effect at the time of purchase.

For any questions about this Refund Policy or to submit a refund request, please contact us at:

Klingobanana
Email: contact@klingobanana.com